Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Ardour Labs Private Limited(“Ardour Labs”, “we”, “us”), a company incorporated in India (CIN U72900KA2017PTC103112) and a FIU-IND registered VDA Service Provider. They govern your access to and use of ardourlabs.com, our OTC desk, and our USDT ↔ INR on-ramp / off-ramp services (collectively, the “Services”).

By accessing our website or using any Service, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not use the Services.

To use our Services, you must:

• be at least 18 years old and have full legal capacity to contract;
• not be a resident of, or located in, any jurisdiction where the Services are prohibited, or be subject to sanctions administered by India or applicable international bodies;
• not appear on any sanctions, terrorism-financing, or prohibited-persons list; and
• provide accurate, current, and complete information during onboarding and thereafter.

We may refuse, restrict, or terminate access where eligibility is not met or cannot be verified.

Completion of identity verification (KYC for individuals, KYB for entities) is a mandatory precondition to transacting with us. We will not execute any OTC, on-ramp, or off-ramp transaction until verification, sanctions/PEP screening, and — where applicable — enhanced due diligence (EDD) and source-of-funds checks are satisfactorily completed.

You agree to provide truthful information and supporting documents, to keep them current, and to promptly respond to any request for additional information. Verification is performed with the assistance of our processor, Sumsub, as described in our Privacy Policy.

Our OTC desk facilitates the exchange of USDT and INR for eligible, verified counterparties. When you request a quote:

• a quoted rate is indicative until confirmed and is valid only for the short window communicated at the time of quoting;
• a transaction is binding only once we expressly confirm acceptance and you have met all funding and settlement conditions;
• settlement occurs through banking and blockchain rails to the verified accounts and wallet addresses on file; and
• you are responsible for the accuracy of any wallet address or bank detail you provide.

Reference rates displayed on our website are derived from a third-party market data source (XE) and are shown for indicative purposes only. Our transactional pricing applies a margin to the reference mid-market rate:

• when you buy USDT (we sell), a margin of approximately 9% is applied over the reference rate; and
• when you sell USDT (we buy), a margin of approximately 1% is applied.

Displayed rates are not an offer or guarantee to transact at that price. Final pricing is confirmed at the time of dealing and may change with market conditions. Applicable taxes (including TDS and GST, where relevant) are your responsibility unless stated otherwise.

To meet our obligations under the PMLA, FIU-IND directions, and applicable law, we may, at our discretion and without liability to you:

• screen, monitor, and record transactions and communications;
• request additional information or documentation at any time;
• delay, decline, suspend, freeze, or reverse a transaction pending review;
• report suspicious activity to FIU-IND and other authorities, and — where required by law — do so confidentially without notice to you; and
• terminate or suspend your access where we detect non-compliance, fraud, or unacceptable risk.

You agree to cooperate with such measures and acknowledge they are required by law.

You must not use the Services to:

• launder money, finance terrorism, or move proceeds of crime;
• evade sanctions, taxes, or capital-control regulations;
• engage in fraud, market manipulation, or any unlawful activity;
• transact on behalf of an undisclosed third party or provide false information; or
• circumvent, disable, or interfere with our security or compliance controls.

Virtual Digital Assets are volatile and carry significant risk, including the risk of total loss. VDAs are not legal tender in India and are not backed by any government or central bank. Prices can fluctuate rapidly; blockchain transactions are generally irreversible; and regulatory treatment may change.

Nothing on our website or provided by our team constitutes investment, legal, tax, or financial advice. You are solely responsible for evaluating the merits and risks of any transaction and for your own compliance with laws applicable to you.

To the maximum extent permitted by law, Ardour Labs and its directors, officers, and employees are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Services.

Our aggregate liability for any claim arising out of or relating to the Services will not exceed the fees or margin actually earned by us on the specific transaction giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless Ardour Labs against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or the inaccuracy of any information you provide.

These Terms are governed by the laws of India. Subject to applicable law, the courts at Bangalore, Karnataka will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, without prejudice to any mandatory statutory or regulatory forum.

We may update these Terms to reflect legal, regulatory, or operational changes. The “Last updated” date above reflects the latest revision, and continued use of the Services after an update constitutes acceptance of the revised Terms.

Questions about these Terms can be directed to compliance@ardourlabs.com or to our registered office at 204, Block 7C, Provident Sunworth, Off Mysore Road, Venkatapura, Bangalore, Karnataka 560060.